Legal

Membership and Payment Terms

SylhetiSpouse — https://www.sylhetispouse.co.uk
Last updated: August 2026
Document version: 2026-08-22

These terms apply when you purchase a membership. They form part of our Terms of Use, which also apply to you. Our registered company details are set out at the end of these terms.

1. Before you buy

You need an approved profile before you can purchase a membership. Once your profile has been approved, the membership options will appear in your account.

Each option shows the price and how long it lasts. You choose the one you want, agree to these terms, and pay through Stripe.

2. What a membership gives you

An active membership gives you access to the core features of the platform:

• Viewing full member profiles
• Expressing interest in other members
• Receiving and responding to interest from other members
• Requesting to see another member's photos, where they have uploaded any
• Sharing contact numbers, once both members have confirmed
• Having your own profile visible to other members

All membership options give the same access to the same features. They differ only in how long they last and what they cost.

Without an active membership you can see a summary of other profiles only, and your own profile is not shown to other members.

3. What we do not promise

Please read this section before you buy.

Who our members are

SylhetiSpouse is aimed at people whose family background is from the Sylhet region of Bangladesh. However, we welcome members from other backgrounds, and not every member on the platform is Sylheti. We do not filter or restrict membership by region of origin, and we cannot guarantee the background of any member you find here.

Members and profiles

The number of profiles on the platform changes all the time as people join, marry, or leave. Your membership gives you access to the platform for the period you paid for. It is not based on any particular number of profiles being available, and we cannot guarantee how many members you will find suitable.

Photos

Photos are optional. Many members choose not to upload one. Paying for a membership does not mean you will be able to see a photo of every member, and members are free to decline photo requests.

Uploading a photo does not guarantee it will appear on the platform. All photos are reviewed before they can be shared, and we may reject any photo that does not meet our standards. A rejected photo is not a reason for a refund.

Interest and responses

We cannot guarantee that any member will accept your interest, respond to you, or share their contact details. Members may decline, pause, or withdraw at any stage.

Outcome

We are an introduction platform. We do not guarantee that you will find a match or that any introduction will lead to marriage.

Verification

We review every profile before it goes live and may ask questions or contact a member by phone where something needs checking. This is a review, not identity verification. We do not verify that members are who they say they are. Please use your own judgement and take normal precautions when speaking to anyone you meet through the platform.

Profile changes after approval

Once your profile has been approved and your membership is active, some changes still need approval before they go live. This includes adding or replacing a photo, and changes to key profile details.

While a change is being reviewed, your profile is not visible to other members, and you will not be able to express interest or view full profiles. We review changes as quickly as we can.

If we cannot approve a change, we will tell you why. Your profile will not go live until an approved version is in place. You may amend the change and resubmit it.

If we permanently reject your profile, you will no longer be able to use the platform. Where this is because of a breach of our Terms of Use, including the member conduct rules, or of our Safety and Enforcement Policy, no refund is payable. Where it is for any other reason, we will refund the unused part of your membership on a pro-rata basis.

Memberships are personal to you. They cannot be shared, transferred or sold.

Promotional pricing

We may offer promotional or discounted pricing from time to time, to all members or to selected members. Offers may be limited, withdrawn or changed at any time. Members who purchased at a different price are not entitled to a refund or adjustment. Where a membership is purchased at a promotional price, these terms apply in full, including the refund terms in section 7.

4. Daily limits

To keep the platform respectful and manageable, there is a daily limit on how many interest requests you can send. This limit applies to all members, including paid members, and resets each day. We may change the limit at any time.

5. Price and payment

The price of each membership option is shown before you buy. Prices include VAT where applicable.

Payment is taken by Stripe. We do not see or store your card details.

Your membership is a single payment for a fixed period. It does not renew automatically. Nothing further will be taken from your card. When the period ends, your access to core features stops and you can choose whether to buy another membership.

6. When your membership starts

Your membership starts as soon as your payment is confirmed, and ends at 11:59pm on the last day of the period you purchased.

By purchasing, you are asking us to give you access straight away rather than waiting 14 days. This affects your cancellation rights, as explained in section 7.

7. Cancelling and refunds

Your 14 day right to cancel

Under UK consumer law you have 14 days from the date of purchase to change your mind and cancel your membership.

Because you asked us to start your membership immediately, if you cancel within those 14 days we will refund what you paid, less an amount reflecting the part of the membership period you have already had. For example, if you cancel after 7 days of a 90 day membership, we will refund the value of the remaining 83 days.

To cancel, email support@sylhetispouse.co.uk and tell us you want to cancel. We will process any refund within 14 days of receiving your request, back to the card you paid with.

After 14 days

Once the 14 day period has passed, memberships are non-refundable and cannot be cancelled part way through, except where set out below.

Where we will still refund you

We will give you a pro-rata refund for the unused part of your membership if:

• We permanently close the platform
• We remove or significantly reduce a core feature, and you choose to cancel as a result
• We permanently reject your profile or remove your account for a reason other than a breach of our Terms of Use or our Safety and Enforcement Policy

Where we will not refund you

No refund, including any pro-rata refund, is payable if:

• Your account is suspended or removed, or your profile is permanently rejected, for breaching our Terms of Use, including the member conduct rules, or our Safety and Enforcement Policy
• You choose to delete your account part way through your membership
• You pause or hide your profile part way through your membership
• A photo you upload is rejected
• You are dissatisfied with the number of profiles available, the backgrounds of other members, the responses you receive, or the outcome of any introduction
• Your profile is temporarily unavailable while a change you have made is being reviewed

Nothing in this section affects your statutory rights as a consumer.

8. Changes to the platform

We may change, improve, add to or remove features of the platform at any time. Most changes are improvements and will not affect what you have paid for.

Where a change significantly reduces what your membership gives you, we will tell you, and you may cancel and receive a pro-rata refund for the remainder of your paid period.

9. Maintenance and availability

We may take the platform offline from time to time for maintenance, updates and improvements. Where planned maintenance is likely to affect access, we will give notice where reasonably possible.

Short periods of planned or unplanned downtime do not entitle you to a refund or an extension of your membership.

10. Changes to these terms and to pricing

We may update these terms at any time, and we may change our membership options and prices at any time. Any change applies to memberships purchased after the change. The price and terms you agreed to at the point of purchase continue to apply to that membership until it ends.

11. Complaints

If something has gone wrong with your payment or membership, email support@sylhetispouse.co.uk. We acknowledge complaints within 2 working days and aim to resolve them within 10 working days. If you are reporting the conduct of another member, email safety@sylhetispouse.co.uk instead.

12. Contact

Email: support@sylhetispouse.co.uk
Company: SylhetiSpouse, a trading name of MUK Recruitment Ltd
Company number: 14749558
Registered address: 124 City Road, London, United Kingdom, EC1V 2NX
Safety and conduct reports: safety@sylhetispouse.co.uk
See also our Safety and Enforcement Policy at sylhetispouse.co.uk/safety.